The information on this page is to help guide the work of Community Housing providers in the City and County of Peterborough.
The Community Housing Guide (“the Guide”) has the information from most of the Community Housing Directives (CHD), see below, but with more detail added. It also has more easily worded items from the Housing Services Act, 2011 (HSA). The HSA is one of the main laws that tells the Housing Providers a lot of the rules that they need to follow. Some of the rules are about the need to track a wait list for people who want RGI housing. This wait list is run by Housing Access Peterborough (HAP), and is often called the Centralized Wait List (CWL).
There are also chapters about best practices and information that is important to running Community Housing. The Guide is updated often and the newest version is posted online.
If you would like to read the guide, log on to the Social Housing Provider's Portal or contact Housing Services staff at housing@peterborough.ca.
The first public version of the Guide was released in 2019. It was created with input from Housing Providers and Housing Access Peterborough staff at the Service Manager Advisory Resource Team (SMART) meetings. SMART meetings are held regularly and include Housing Provider representatives, Housing Access Peterborough staff, and City staff. Other Housing Providers are welcome to join SMART by contacting Housing Services staff at housing@peterborough.ca.
Thank you to neighbouring Service Managers who allowed us to use content, ideas and templates from their local guides and policies. This includes Halton Region, City of Ottawa, City of London and especially Durham Region.
AIR 2019-01 Retention of Operating Surplus
AIR 2019-02 Annual Information Return
CAP 2019-01 Capital Planning and Capital Reserves
INC 2012-02 Pursuit of and Failure to Obtain Income
INC 2019-02 Documentation Required for Verification of Income
INC 2024-02 Household Income Limits
MIS 2016-01 Provider Participation in Provincial Arrears Database
OCC 2020-01 Order of Household Selection
OCC 2020-02 Over-housed Households
OCC 2020-03 Occupancy Standards and Special Circumstances
REP 2019-01 Notes to Financial Statements for SHRRP Funding
REV 2018-01 Process for Review
RGI 2014-03 Review of Continued Eligibility for Rent-Geared-to-Income Assistance
RGI 2019-02 Imputed Rate of Return on Non-Income Producing Assets
RGI 2019-03 Notification of Changes to Income or Household Information
RGI 2023-01 Rent Increase Guideline
RGI 2020-02 Housing Provider Refusals to House
RGI 2020-03 Number of Offers to House
RGI 2020-04 Fluctuating and Seasonal Income
The Peterborough Review Committee (PRC) is a system for reviewing decisions made in Community Housing where the tenant, member or applicant is not in agreement with a decision that was made.
Having a system like this is a requirement under the Housing Services Act , 2011 which is a law that governs Community Housing.
The first step if you are dissatisfied with a decision is to speak with Housing Access Peterborough (HAP) if you are an applicant, or your Housing Provider if you are a tenant or member. They will review the decision with you first.
If you are still dissatisfied and would like to request a review of your case, an Appeal Form is available through HAP or through your Housing Provider.
Completed forms may be submitted for assessment to HAP using the address on the form.
If a hearing is deemed necessary, you will be contacted with a date, time and location of the hearing.
You must request a review with in twenty (20) days of the decision.
Peterborough Review Committee Hearing Form - Tenant/Member/Applicant
Peterborough Review Committee Hearing Form - Housing Provider/HAP
You may still request a review, even if you are unsure about whether the decision is eligible for review.
Hearings are scheduled at the discretion of the Housing Service Provider after careful review of your Appeal Form. It is recommended that you attend the review hearing and bring all the information you would like the PRC to know.
The Committee will provide all the parties with the same information to make an informed decision. In attendance in the meeting with you will be the person who made the decision, two neutral housing providers who were not involved in the decision, and a representative from the HAP. You are also able to bring a support person to help you feel more comfortable.
The PRC cannot change the rules or legislation, but they are able to interpret it in order to make a final decision.
All decisions made by the Peterborough Review Committee are final.
This section sets out several forms and letters that include content that meets requirements under the law and other local rules. Housing Providers may choose to use their own internal documents but are required to always use the same information in their own letters and forms.
Note: In order to keep the formatting of documents, it is recommended that Housing Providers select File and download the document to Microsoft Word rather than "cut and paste.
Notice of Increase to Market/Maximum RGI and 12-month Rule
Notice of Ineligibility - 12 months at market
Notice of Requirement to Divest of Property
Notice of Requirement to Divest of Property - Extension
Notice of Requirement to Pursue Employment Insurance (EI)
Notice of Requirement to Pursue Guaranteed Income Supplement (GIS)
Notice of Requirement to Pursue Old Age Security (OAS)
Notice of Requirement to Pursue Ontario Works Income
Notice of Requirement to Pursue Ontario Works Income - Dependent
Notice of Retroactive RGI Change with Amount Owing
Request for Information - Declaration of Child Support (DCS)